June 2017 to Present: Freelance commercial writer. Services include but not limited to

  • Brochures
  • Newsletters
  • Video Scripts
  • Business letters
  • Blog Posts
  • Proofing and editing written products created by others

May 2012 to June 2017: Dept. of Veterans Affairs Heath Resource Center

  • Produced monthly newsletter, including volunteered information about team members, for 22-member workgroup. Impact: Workgroup members kept abreast of news and developments in their area and formed closer bonds as they got to know one another better.
  • Wrote articles for quarterly customer newsletter sent to client VA medical centers for Pharmacy Customer Care (PCC), a business line of the Health Resource Center. Impact: Client organizations informed of successes, challenges, and plans for future service provided by PCC. 
  • Observed the need for, researched and subsequently wrote detailed technical recommendations for upper management review regarding significant policy changes. Impact: Many policies changed to improve service to veterans. 
  • Provided comprehensive, written user feedback, when requested, regarding software systems in place to deliver services to veterans. Impact: Feedback passed along to software developers for consideration while writing updates. 

March 2011 to May 2012: Reamy Enterprises

  • Created content for, maintained and updated company website that provided information of public interest concerning school districts, colleges, and universities. Impact: Website visitors turned into customers by a high-quality website. 
  • Researched, wrote, and posted original blog content. Impact: Educated visitors and steered many toward commercial end of Reamy Enterprises. 

May 2006 to Feb 2011: Texas State Technical College System Operations

  • Wrote policy introducing grievance hearings to TSTC campuses and trained campus conflict resolution officers thereby minimizing legal risk to institution through due process afforded employees. Impact: Faculty had a viable, clear grievance policy to follow when seeking redress of wrongs.
  • Created content for conflict resolution website. Impact: Provided easy, instant access to all employees for conflict procedural and contact information. 
  • Wrote script for website conflict resolution video, selected employees to function as actors in video, and subsequently directed production. Impact: Decreased conflict resolution participant anxiety by virtually eliminating any fear of the unknown. They could see what was going to happen for themselves. 
  • Created professional development materials and lesson plans for conflict resolution team. Impact: A well-trained team of mediators who boasted an 85% mediation success rate.

Previous to May 2006: Variety of Student, Teacher, and Military Positions

  • U. S. Navy Master Training Specialist 
  • Certified Texas Secondary English Teacher
  • Accomplished technical writer. Widely published opinion writer.


  • Master of Arts, English, Sam Houston State University, Huntsville, TX; Bachelor of Science, Management Studies, Magna Cum Laude, University of Maryland, University College
  • Graduate of U.S. Navy Instructor Course and formal military administration, personnel management, and leadership courses.